FAQ

How many bags are offered during a sale?

-For handmade items, there are 10-20 of each design available.

For preorders, there are usually 20+ bags offered.

 

 How to clean bags?

-To clean your bag, simply use a damp cloth and gently wipe away any marks or stains.

 

Customs or personalized orders?

-Currently, I am not offering custom orders.

 

What is your price range?

-Prices range from $85-$150, depending on size and color.

 

Do your offer returns or refunds?

-Yes, if an item is damaged or you want to return your item I will gladly refund you with the exception of shipping fees. For returns there is a 10% restocking fee.

 

How do preorders work?

-Preorders have an 8-12 week turn around time. Once you preorder I cannot offer refunds after a 24 hour period.

 

How long till an order is shipped?

Preorders ship once they arrive and are inspected. Preorders take 8-12 weeks to arrive so there is no definite shipping time frame for preorders.

Ready to Ship items will ship out within 3-4 business days.

 

How to get in contact with you?

The best way to reach me is via email at sewpumpkincute@yahoo.com.

 

How do I go about a return, exchange, or damaged item?

If you have any issues with your order you can contact me via email. Please note handmade and 3rd party bags may have minor flaws and will not always be allowed a return, exchange, or refund. If you are not satisfied with your bag you may return it and all included accessories for a partial refund. Shipping costs are non-refundable.